Refund Policy

Current Payment Status

Pairousel may be available without paid features. When payments are not enabled, users can use supported free features without entering payment details. Paid features, creator payments, and creator payouts are available only after Pairousel enables payment processing through an approved payment provider.

Paid Features

• Prices, included features, billing cadence, and any platform fees will be shown before purchase.
• Payment card processing is handled by the payment provider presented at checkout. Pairousel does not store full payment card numbers.
• Digital features are generally available immediately after successful payment unless a service issue prevents access.

Refund Requests

• Users may request billing help or a refund by contacting support@pairousel.com with the account email, transaction date, and reason for the request.
• Pairousel may issue refunds for duplicate charges, unauthorized charges, technical failures that prevent access, or other cases Pairousel determines are appropriate.
• Consumed digital services, completed creator interactions, and payments connected to policy violations may be ineligible for refund unless required by law or processor rules.
• Approved refunds are returned to the original payment method where possible and may take several business days to appear depending on the payment provider and card network.

Subscriptions and Cancellations

• If Pairousel offers subscriptions, cancellation instructions will be shown in the account or billing area.
• Canceling a subscription stops future renewal charges but may not automatically refund the current billing period unless required by law or stated at purchase.
• Pairousel may disable or remove a paid feature if the related account is suspended, terminated, or used in violation of Pairousel policies.

Chargebacks and Billing Disputes

• Users should contact Pairousel support first so we can investigate and resolve billing issues quickly.
• If a user files a chargeback, Pairousel may provide transaction records, account records, policy records, and access logs to the payment provider or card network.
• Accounts associated with unresolved chargebacks, fraud, or repeated billing abuse may be restricted while the dispute is reviewed.

Creator Payments

When creator monetization is enabled, payments to creators may be subject to holding periods, reserves, refund windows, chargeback review, identity verification, tax requirements, and compliance checks described in the Creator Terms.

Contact

For billing, refund, cancellation, or chargeback questions, contact support@pairousel.com.