Contact & Support

General Support

For questions about your account, technical issues, or general inquiries about Pairousel:

support@pairousel.com

Privacy & Data Requests

To exercise your data rights (access, deletion, portability) or ask questions about how your data is handled:

privacy@pairousel.com

For full details on what data we collect and your rights, see our Privacy.

Billing and Creator Payments

For billing, refund, cancellation, chargeback, creator, or payout questions:

support@pairousel.com

See the Refund Policy and Creator Terms for current payment policy details.

Report a Safety Concern

If you encounter dangerous or illegal behavior on Pairousel, please use the in-app report and block tools for the fastest response. Reports trigger an immediate review of the flagged content.

If you are unable to report in-app or need to provide additional context about a safety issue, email:

support@pairousel.com

Appeals

If your account has received a strike or restriction, you can appeal from the notice shown in the app or by visiting /appeal. Appeals are reviewed by an admin.

Direct appeal submission requires sign-in. If you are unable to sign in, contact us at support@pairousel.com with your account email and details of the restriction.

Response Times

We aim to respond to all inquiries as quickly as possible. In-app reports are processed automatically and may result in immediate action. Email inquiries are handled in the order they are received.